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« What is Quality Control (QC) ? | Main | What is PDCA ? »
Quality assurance (QA) is the process of verifying or determining whether products or services meet or exceed customer expectations. Quality assurance is a process-driven approach with specific steps to help define and attain goals. This process considers design, development, production, and service.
The most popular tool used to determine quality assurance is the Shewhart Cycle, developed by Dr. W. Edwards Deming. This cycle for quality assurance consists of four steps: Plan, Do, Check, and Act. These steps are commonly abbreviated as PDCA.
(source : wisegeek.com)
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Today, paper includes a wide range of products with very different applications: communication, cultural, educational, artistic, hygenic, sanitary as well as for storage and transportation of […]
The four quality assurance steps within the PDCA model stand for:
Plan: Establish objectives and processes required to deliver the desired results.
Do: Implement the process developed.
Check: Monitor and evaluate the implemented process by testing the results against the predetermined objectives
Act: Apply actions necessary for improvement if the results require changes.
PDCA is an effective method for […]