
Ds. Gampingan Kec. Pagak
Kab. Malang
East Java - Indonesia
PO. Box 259 Malang 65101
Phone: +62-341-311901
Fax.: +62-341-311900
Jl. Bromo 62 Malang
East Java - Indonesia
Phone: +62-341-326842
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Article 1 General
These General Conditions of Sale shall apply to all sales and deliveries of
chemical products (“the products”) by Seller and shall form an integral part of
Seller’s quotations and order confirmations and the sales agreement between
Seller and Purchaser. No differing or supplemental terms or conditions shall be
applicable unless expressly agreed to by Seller in writing.
Article 2 Formation of the contract
Quotations made by Seller are not binding unless explicitly stated otherwise. The
agreement (“sales agreement”) between Seller and Purchaser, shall be formed by
Seller’s written acknowledgement of Purchaser’s order.
Article 3 Delivery
Article 4 Transfer of Title
Article 5 Price
Article 6 Payment
Article 7 Warranties
Article 8 Limitations of liability
Seller shall not be liable for loss of profits, loss of production, indirect, or other
special, incidental or consequential damages, regardless of negligence. Other
than the remedies attributable to product liability set forth in Article 9 below,
Seller’s liability and Purchaser’s exclusive remedy for any cause of action arising
out of the sale, use, or non-delivery of the products or under any warranty, is
expressly limited to replacement of non-conforming products or refund of the price
in the event of justified cancellation of a specific order caused by prolonged delay
in delivery there under.
Article 9 Product liability
Seller shall indemnify and hold Purchaser harmless for any costs incurred by
Purchaser because of injuries or physical damages caused by defective products which the products are suitable and strictly in accordance with the product
information submitted by Seller and provided further that Purchaser is maintaining
continuous production control including regular inspection and tests of all
intermediates and end-products. If not otherwise is expressly agreed in writing the
liability for injuries or physical damages shall be limited to [1 million €] per
occasion and [2.5 million €] per year. Other possible claims by third parties
attributable to Purchaser’s use of the products are falling outside Seller’s
responsibility and Purchaser shall indemnify and hold Seller harmless if such
claims would be directed against Seller.
Article 10 Inspection, claims, notification
Upon receipt of the products, Purchaser shall inspect the same, by analysis or
otherwise, exercising such care as is customary or appropriate in the
circumstances. Any claims concerning the quantity or apparent quality of the
products delivered shall be submitted by Purchaser to Seller within 30 days from
the date of receipt of the products. Any claims concerning inherent defects in the
products shall be submitted by Purchaser to Seller within 6 months following
receipt of the products. Purchaser’s failure to give notice of any claim beyond the
stated time periods shall constitute a waiver by Purchaser of all claims with
respect thereto. Defective products shall not be destroyed or returned to Seller
without prior written consent of Seller.
Article 11 Force Majeure
Neither party shall be liable for a delay in performing or failure to perform under
the sales agreement as a result of any contingency beyond its control including
(but not limited to) strikes or other labour conflicts, shortage of raw materials or
other production resources, unavailability of transport facilities, plant break-down,
fire and explosions, acts of God, war and warlike conditions (including actions by
terrorists). The party suffering the inability to perform shall forthwith notify the
other party of the occurred circumstances and the estimated delay as a result
thereof. Each party is entitled to terminate affected deliveries, in the event a party
is unable to perform for a period exceeding 3 months because of circumstances
beyond its control.
Article 12 Hardship
If, prior to the date of delivery of the products, the circumstances that existed at
the date of conclusion of the sales agreement should change to such an extent
that the fulfilment of one or more of the obligations under the sales agreement
should become unreasonably burdensome and such change could not have been
reasonably foreseen by the affected party, then Seller and Purchaser shall seek to
remove such hardship with the objective to preserve the original intention and
balance between the parties. If no agreement is reached within a reasonable time,
the affected party shall be entitled to terminate the sales agreement with respect
to non-performed shipments.
Article 13 Applicable Law, Competent Court
The sales agreement shall be governed by and construed in accordance with the
laws of the country where Seller’s principal place of business is located. All
disputes with respect to any sales agreement shall be exclusively submitted to the
competent court where the defendant’s principal place of business is located.
The four quality assurance steps within the PDCA model stand for:
Plan: Establish objectives and processes required to deliver the desired results.
Do: Implement the process developed.
Check: Monitor and evaluate the implemented process by testing the results against the predetermined objectives
Act: Apply actions necessary for improvement if the results require changes.
PDCA is an effective method for […]
Quality assurance (QA) is the process of verifying or determining whether products or services meet or exceed customer expectations. Quality assurance is a process-driven approach with specific steps to help define and attain goals. This process considers design, development, production, and service.
The most popular tool used to determine quality assurance is the Shewhart Cycle, developed […]